Organizational structure/re-engineering
Tasks and work flows
Functional workgroups
Communication methods, internal and external 
Vertical and horizontal reporting requirements

Board of Directors
Governing, Executive, Advisory
Purpose and objectives
Functionality, including use of committees 
Recruitment and expectation
Evaluation and assessment

Strategic Planning
Macroanalysis: customer profiles, demand trends, funding stream trends
Service delivery system: where, how and when future services should be provided
Competitive environment
Budget projections
Automation techniques
Adoption and annual review of business plan

 

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