Organizational structure/re-engineering

•	Tasks and work flows
•	Functional workgroups
•	Communication methods, internal and external
•	Vertical and horizontal reporting requirements

Board of Directors
Governing, Executive, Advisory

•	Purpose and objectives
•	Functionality, including use of committees
•	Recruitment and expectation
•	Evaluation and assessment

Strategic Planning

•	Macroanalysis: customer profiles, demand trends, funding stream trends
•	Service delivery system: where, how and when future services should be provided
•	Competitive environment
•	Budget projections
•	Automation techniques
•	Adoption and annual review of business plan